International Shipping

For international orders, we use DHL Global Mail, which typically takes 9-16 business days depending on your region. With this service, your package is sent via DHL to your country and then handed over to your local postal service for final delivery. Please note that this is not a fully tracked service once the package is handed over to your local postage service.

Tracking Your Order

All you need to do to track your order is add your order number to "AUTIM" to get your tracking number. For example, if your order number is TB144123, then your tracking number will be AUTIMTB144123.

You can track your order here: DHL Tracking

Exclusions & Additional Charges

• Items flagged as “No Free Ship” are not included in free shipping offers. This includes heavy or bulky items, such as pen cases and machinery, which will incur an extra cost.

EXPRESS SERVICE - INTERNATIONAL ORDERS (DHL Express)

If you prefer a faster service, you may select "Express International Shipping" when finalizing your order.

• This is an Express Service that typically delivers your package within 3-5 business days.

• Full tracking is available, allowing you to monitor your shipment's journey.

• Packages are delivered via the DHL network directly to your door by a DHL courier.

Exclusions & Additional Charges

• Items flagged as “No Free Ship” are not included in free shipping offers. This includes heavy or bulky items, such as pen cases and machinery.

IMPORTANT NOTES

• Live Shipping Rates: Our shipping rates (DHL eCommerce / DHL Global Mail / DHL Express) are live rates provided directly by our courier services. We do not add any margin to these rates and pass them on exactly as we are charged. Rates may vary due to courier price changes.

• Import Duties & Taxes: Import duties, taxes, and charges are not included in the item price or shipping charges. These are the buyer’s responsibility. Please check with your country’s customs office before purchasing. These fees are typically collected by the courier service or upon item pickup.

  • If you refuse to pay duties and taxes, and the package is sent back to us, a re-delivery and restocking fee will apply:

    • For orders under $500 = $80 AUD

    • For orders over $500 = 20% of the invoice total

• Charges for Heavy/Bulky Items:

  • $10 AUD/kg to the US, UK, and NZ.

  • $12 AUD/kg to Canada and Asia.

  • $15 AUD/kg to all other countries.

CUSTOMER SERVICE POLICY

Timberbits is committed to providing exceptional customer service and quality products. We strive to ensure that all products listed on our website are in stock and accurately priced.

• Processing Time: Standard postage handling time is 1 - 3 business days (excluding sale periods). If an ordered item is unavailable, we will notify you within 2 business days to arrange an alternative item, backorder, or refund.

• Shipping Cutoff Times:

  • Orders placed before 12 PM Sydney Time (GMT+10) are typically dispatched the same business day.

  • Orders placed after this time will be dispatched the next business day.

  • Orders placed on weekends will be shipped the following Monday.

• Order Changes & Adjustments: Once an order is submitted and payment is processed, it is automatically sent to our warehouse for dispatch. Modifications are typically not possible after an order is placed.

  • If you need an urgent adjustment, please contact us by phone as soon as possible, and we will do our best to assist.

  • Email requests or contact form submissions may not be processed in time before the order is shipped.

For any inquiries or further assistance, please feel free to contact our customer support team. We appreciate your business and are committed to providing a seamless shopping experience!